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Student Consumer Complaint Process

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

  • Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  • Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  • Complaints relating to the quality of education or other State or accreditation requirements.

Loyola Marymount University, as an institution authorized to provide postsecondary education in the State of California, provides the following confirmation to all current and prospective students:

  • The WASC Senior College and University Commission (WSCUC) accredits Loyola Marymount University. You may review the University’s/Colleges' and Schools' accreditation documents at https://www.lmu.edu/about/accreditation/

Complaint Process

Loyola Marymount University seeks to resolve all student concerns in a timely and effective manner. To that end, this complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

The Offices of the Provost, Student Affairs, Admission, Financial Aid, and Office of the Registrar all provide specific administrative means to address and resolve most, if not all, of the questions and concerns you may have. The contact information for each of these Offices is provided below:

  • Office of the Executive Vice President and Provost (academic programs, accreditation):
  • Office of the Senior Vice President for Student Affairs (student and campus life):
  • Office of Undergraduate Admission (admission eligibility):
  • Office of Graduate Admission (admission eligibility):
  • Office of Financial Aid (tuition/fee payments, loans, scholarships, grants):
  • Office of the Registrar (academic records):

It is expected that students will fully utilize any/all of the University’s administrative procedures to address concerns and complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the following independent procedures are provided.

Loyola Marymount University has contracted with the Bureau for Private Postsecondary Education (Bureau) in accordance with California Education Code Section 94874 in order for the Bureau to review and act on complaints concerning the institution. An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The Bureau may be contacted at

2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone (916) 431-6924
Fax (916) 263-1897
http://www.bppe.ca.gov

The Office of the Attorney General for the State of California is authorized to investigate and prosecute violations of State consumer laws, including laws relating to deceptive advertising, credit, charitable solicitations, telecommunications, telemarketing and sales. The Office cooperates with other States, the Federal Trade Commission and other federal agencies in addressing national consumer protection issues. Further, the California Department of Justice Office of Consumer Protection litigates cases that are referred to the Department by other States agencies.

Complaints may be filed with the California Department of Justice Office of Consumer Protection at http://oag.ca.gov/consumers

WASC Senior College and University Commission (WSCUC)

A person desiring to file a complaint with the institution's accreditor is expected to follow the complaint process by first making an effort to use the options under the institution’s published complaint procedure prior to the filing of a complaint with the Commission, if applicable to the subject matter of the complaint. Next, complete the Complaint Form (available at www.wscuc.org/content/complaint-form) to the best of their ability. These questions include indicating the identity, address, and contact information for the complainant. The Complaint Form must be signed by the complainant, indicating that he or she has read and understands the WSCUC complaint process. 

For further information regarding these procedures, please contact the WSCUC office by email at wascsr@wscuc.org or call 510-748-9001.

State Education Contacts

If you are located outside of California and wish to file a complaint about LMU with your state of residence, state agencies and contact information are listed here State Education Contacts.